top of page
Search

All Posts

Terms and Conditions Last updated: 21st June 2025 Welcome to Clarke X Clarke (www.clarkexclarke.co.uk). These Terms and Conditions govern your use of our website and the purchase of children’s books—both physical and digital—from our online shop. By placing an order, you agree to the following terms. 1. Products and Availability We offer a curated collection of children's books in both physical and digital formats. While we strive to keep all products available, stock levels may vary and availability is not guaranteed. If a product becomes unavailable after your purchase, we will contact you promptly. 2. Pricing and Payment All prices are listed in GBP (£) and include applicable taxes unless otherwise stated. Payments are securely processed through our third-party providers (e.g., Wix Payments, PayPal). By purchasing, you confirm that you are authorized to use the chosen payment method. 3. Shipping & Delivery We ship both domestically within the UK and internationally. Shipping costs are calculated at checkout based on location and item weight. Please ensure that all delivery information is correct at the time of order—we are not liable for lost items due to incorrect details. 4. Digital Downloads Digital products (e.g., downloadable books or PDFs) are available instantly after purchase via email or your account. All digital sales are final and non-refundable. Please ensure you have the correct software to open and view your file(s). 5. Refunds & Returns (Physical Products) We are a small, independent team, and we handle returns with reason and care. Because our books are delicate, we do not offer refunds unless the item arrives damaged or defective. If you believe your order qualifies for a refund: Contact us within 7 days of delivery at clarkexclarke@gmail.com Include your order number, a description of the issue, and clear photo evidence. Approved refunds will be issued to your original payment method. Return shipping costs are the responsibility of the customer unless the item is faulty. We reserve the right to refuse returns without valid proof of damage or defect. 6. Intellectual Property All content on this site—including text, images, designs, and digital books—is the intellectual property of Clarke X Clarke and may not be copied, reproduced, or distributed without prior written permission. 7. Limitation of Liability We do our best to make sure everything runs smoothly, but we can’t be liable for any indirect or consequential loss from using this website or our products. Our liability is strictly limited to the purchase price of the product. 8. Privacy We respect your privacy and only collect personal data necessary to fulfill your order. For more information, please refer to our [Privacy Policy]. 9. Changes to Terms We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes your acceptance of the updated terms. 10. Contact Us For any questions, concerns, or magical messages delivered by owl (we prefer email though), you can reach us at: 📧 clarkexclarke@gmail.com 🌍 www.clarkexclarke.co.uk

Privacy Policy Last updated: 21/06/2025 This Privacy Policy outlines how Clarke X Clarke (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our website (www.clarkexclarke.co.uk), including any purchases you make through our online shop. 1. What Information We Collect When you interact with our site or place an order, we may collect the following types of data: Personal Information: Name, email address, billing and shipping address, phone number (if provided). Payment Information: Payment details are processed securely through our third-party providers (e.g., Wix Payments, PayPal). We do not store your full credit card details. Device Information: IP address, browser type, and usage data collected automatically to help us improve your experience. Order History & Preferences: To help personalize your experience and manage repeat purchases. 2. How We Use Your Information We use your information to: Process and fulfill orders Send you order confirmations and delivery updates Respond to customer support inquiries Improve and personalize our website Comply with legal obligations (e.g., tax reporting) 3. Sharing Your Data We only share your data with trusted third-party services that help us operate the shop, such as: Wix (our website host) Payment providers (e.g., PayPal, Wix Payments) Shipping carriers We never sell, rent, or trade your personal data to any outside party for marketing purposes. Ever. 4. Cookies & Tracking Our website uses cookies to: Keep your shopping cart active Understand site traffic and visitor behavior Offer a smoother shopping experience You can choose to disable cookies in your browser settings, but this may impact functionality. 5. Data Security We take data protection seriously. Your information is encrypted and stored securely using Wix’s built-in security protocols, including SSL protection. 6. Your Rights You have the right to: Request access to the data we hold about you Ask for corrections to your data Request deletion of your data (unless we’re legally required to keep it, e.g., for tax purposes) Opt out of promotional communications To exercise these rights, email us at clarkexclarke@gmail.com 7. Children’s Privacy We do not knowingly collect or store information from children under 13 years old. If you believe we have done so in error, please contact us immediately so we can remove it. 8. Changes to This Policy We may update this Privacy Policy occasionally to reflect changes in the law or our business practices. Any changes will be posted here, and the “Last Updated” date will be revised. 9. Contact Us For any questions about this policy or your data, feel free to reach out: 📧 clarkexclarke@gmail.com 🌍 www.clarkexclarke.co.uk

​

Accessibility Statement Last updated: 21/06/2025 At Clarke X Clarke (www.clarkexclarke.co.uk), we are committed to ensuring our website is accessible to all users, regardless of ability or technology. We want everyone—including those with visual, hearing, motor, or cognitive impairments—to be able to use our site with ease and comfort. 🧭 Our Commitment We strive to follow best practices and conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA wherever possible. This includes: Using high-contrast text for readability Including descriptive alt text on images Structuring content for screen readers Ensuring keyboard navigability Avoiding flashing or strobe effects 🔧 How We Support Accessibility Our site is built on Wix, which offers accessibility-friendly tools and templates We run periodic checks using accessibility tools like WAVE and screen reader simulations We aim to provide alt text for meaningful images and ensure all navigation is logical and consistent 📣 Feedback and Assistance We know accessibility is a journey, and we welcome your help in improving. If you experience any issues using our website, or if you need information in a different format (like large print, audio, or braille), please contact us and we’ll do our best to accommodate you: 📧 clarkexclarke@gmail.com 🌍 www.clarkexclarke.co.uk We aim to respond to all accessibility-related queries within 3 business days. 📅 Ongoing Improvements We are constantly learning and evolving. We regularly review our website to identify and address accessibility barriers and will continue updating this statement as our site changes.

Shipping Policy Last updated: 21/06/2025 At Clarke X Clarke, we’re delighted to ship our stories from our little corner of the world to yours—whether you're around the corner or across the sea. Below you’ll find all the need-to-know info about how we ship our books, what it costs, and when to expect them. 📦 Shipping Locations We currently ship to: United Kingdom Internationally (including Europe, North America, and selected global locations) If you’re unsure whether we ship to your area, feel free to reach out before placing your order. 💰 Shipping Costs Shipping rates are calculated at checkout based on your location and order weight. You'll see the full cost before payment. UK orders: Standard Royal Mail or tracked delivery options available International orders: Shipped via reliable international couriers with estimated delivery times shown at checkout ⏳ Processing Time We aim to dispatch all physical orders within 2–5 business days of purchase. During peak seasons or promotional events, please allow for additional processing time. 📬 Estimated Delivery Times UK: 2–5 business days after dispatch Europe: 7–10 business days Rest of World: 10–15 business days Please note: delivery times may vary depending on customs processing or postal service delays, especially during holidays. 🖥️ Digital Downloads Digital products (e.g., eBooks, downloadable activity packs) are delivered immediately after purchase via email or a direct download link. If you don’t see the email, please check your spam folder or contact us. 📮 Lost or Delayed Orders If your order hasn’t arrived within the estimated time frame, drop us a line and we’ll look into it right away. We’ll do everything we can to track it down or make it right. 📧 clarkexclarke@gmail.com 📷 Damaged Orders If your order arrives damaged, please send us a photo of the packaging and the item within 7 days of delivery. We’ll review the situation and offer a suitable solution, whether that’s a replacement or refund.

© 2035 by Clarke X Clarke Ltd. Powered and secured by Wix 

bottom of page